Refund policy

Refund & Exchange Policy

UNIQUEX
Powered by Sole Redemption

At UNIQUEX, we are committed to delivering premium products and exceptional service. Please read our Refund & Exchange Policy carefully before making a purchase.

No Refund Policy

All sales are final.

UNIQUEX does not offer refunds for change of mind, incorrect sizing, or personal preference.

Exchanges

We are happy to offer an exchange if:

  • The item is unworn, unused, and in its original condition.
  • All original tags and packaging are intact.
  • The exchange request is made within 7 days of receiving your order.
  • Proof of purchase is provided.

Exchanges are subject to product availability. If the requested size or item is unavailable, store credit may be issued at our discretion.

Damaged or Incorrect Items

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with your order number and clear photographs. We will review your request and arrange a replacement or exchange where appropriate.

Items Not Eligible for Exchange

The following items cannot be exchanged:

  • Worn or used items.
  • Items damaged after delivery.
  • Products without original packaging or tags.
  • Items returned outside the exchange period.

Exchange Shipping

Customers are responsible for all shipping costs associated with exchanges unless the exchange is due to an error on our part or a confirmed manufacturing defect.

Right to Refuse

UNIQUEX reserves the right to refuse any exchange that does not meet the conditions outlined in this policy.


UNIQUEX
Powered by Sole Redemption